Policies

General Information

All sleds are guided for your security and safety. Howling Dog Tours will book tours in adult groups as per your booking – we have a maximum of 3 adults per sled, or 2 adults and 2 children (under the age of 10) per sled. When you book as 2, we do not add a third person or split couples up in different sleds. Those paying the singles rate are guaranteed one person per sled.

Please dress in warm winter gear (ski suits etc.), especially foot and head gear. We do not accept anyone in street shoes or running shoes. Howling Dog Tours reserves the right to turn away improperly dressed participants; no refund will be issued.

Contact our office toll-free at 1-877-DOG-SLED, or contact us online for more information.

Cancellation Policy

• Groups under 8 people: Up to 72 hours prior to tour, there is no charge for cancelling the tour. Within 72 hours of the tour, no cancellations will be accepted. There will be a 100% charge for tours cancelled within 72 hours. Anyone who is late for or misses a scheduled pick-up time or is not at the trailhead at the time of tour departure will be considered a “no-show” and there will be a 100% charge. We suggest calling our office if there is potential that you will be late – we will do our best to accommodate the situation.
• Groups of 8 people or more: At time of booking, a 50% non-refundable deposit is required. Full payment is required 7 days prior to the tour. There is a 100% charge for cancellations within ten days of the tour, or for missed tours.

Payment Policy

Howling Dog Tours will hold a booking with a credit card number, and full payment will be processed at the time of the tour. Payments accepted are: Visa, Master Card, American Express, cash or traveller’s cheques.

Weather Conditions

Howling Dog Tours will run tours weather permitting; if extreme temperatures and/or dangerous road conditions place the guests or dogs in danger, we reserve the right to cancel. No money will be charged.

Waiver

Participants will be required to sign a waiver before departure; anyone under the age of 18 years must have a parent or guardian sign.

If you have any questions, please feel free to contact us.